Our Project Management Style

We believe that stellar project management is the key to seamless communication throughout a project. Our designers are also our project managers, ensuring the final product reflects the initial vision. Our project managers focus on one main project at a time, and handle all design, materials, logistics, and sequence of installation. We believe that our level of designer involvement is what sets us apart.

• We communicate well with our employees. They have been with us a long time and are well-versed in our standards and procedures.
• You’ll have the owner’s contact info and the owner will check each job for quality control. We care about the details.
• We don’t rush jobs and we do what it takes to provide you with a quality product. We believe in doing it once and doing it right.
• We are equipped with the right tools for the job.
•  While we don’t rush jobs, we don’t linger on projects either. We finish on time, every time.
•  We uphold our agreements and contracts.
• ·We stay within budget 99% of the time and handle small changes at no cost most of the time.
•  If we make a mistake, we admit it and fix it, asap.
•  We care about your property. If we notice something small another company has not done correctly, we often just take care of it for you.
•  From deliveries to weather obstacles to problems such a s a cut cable, we handle it all. We keep you apprised of the situation, and the plan for resolution to any issues that arise.
•  No one on our team is paid on commission, therefore you will not be pressured to purchase more expensive items, add-ons, or upgrades.
• We will communicate with you throughout the project—in person, via phone call, text, or email—whatever works best for you.
•  Upon completion of the project, we do a walk through with you to ensure expectations have been met or exceeded.

The Outdoor Makeover Experience

How we define customer service:

The interactions between the Outdoor Makeover & Living Spaces team and the client yield a joyful and pleasant experience, instilling confidence and trust. We believe customer service includes, but is not limited to, delivering superior quality, clear and constant communication, excellent project management, and rapid project turn around. We promise to respect your budget, your property, and your preferences. Furthermore, we promise to bring the expertise, knowledge, and experience we have gained since our company was established in 2001. Our commitment to continuing education ensures we understand trends and industry direction, and we guarantee your satisfaction. The Outdoor Makeover experience is what sets us apart.

The client’s role in receiving the Outdoor Makeover experience:

We ask that our clients be available for feedback and necessary communication. We work efficiently and have a large team in place to complete your job and ask our clients to participate in the process. We do frequent walk throughs, so being available at the scheduled time is important. The client’s presence is often mandatory for dealing with unexpected events or instances where we need to improvise. Communication is key!